Nine Questions To Ask A Surveillance And Automation Company

By HT -Install |


If you’re looking to install a security and surveillance system or automation for next-level comfort, convenience, and safety, it is essential to hire professional installation experts who can offer high-quality standards. After all, the end product will directly affect you and those living with you. Therefore, it is best to choose a trustworthy and reliable surveillance and automation company that will ensure you get the best service possible and the most up-to-date products.

During your initial consultation, ask these questions to understand better if this business is the right fit for you, and capable of helping you achieve the criteria and ideas you have in mind.

1. Who are you?
Understand the company’s brand and what they provide. Check to see if they are a genuine business in the market and if they have relevant reviews online.

2. What do you do?
While many surveillance and automation companies claim that they are full-service specialists, it’s still essential to find out all the services they provide. Check if they also install and service the products you are looking for.

3. What do you sell?
Ask questions about the products and services they offer. This way, you will know if they are up-to-date on the latest models, what variations they stock, and if their products are from reliable manufacturers.

4. What makes you different from your competition?
There are many companies out there, and this creates a challenge when choosing one. So, to clear the confusion and help you select an ideal supplier for your requirements, you need to ask them what makes them stand apart from the rest. It can be their pricing, service quality, stock options, after-sales services, etc.

5. Will you have a dedicated team working at the project site?
If you’re looking for installers for your surveillance or automation systems, you must know more about the installation crew. Try to see if the team is dedicated and can meet all your demands, if they have adequate training in their field and the cost for their services.

6. What method of communication would you have after signing the proposal?
Find out if you need to initiate things or if the installer will. Also, know if they will provide you with regular updates over a call or if you need to keep meeting them in person. Talk about the installation contract too, so that you are fully aware of what you are getting into.

7. How will you clean up at the end of the day?
After the work is complete, you need to know if you should arrange for cleaners or if the installation company will clean up the area themselves.

8. How and where will tools and materials be stored, if the job spans multiple days?
Ask the installers if they will store their tools at your home or bring things back and forth in their vehicles. With this information, you can decide how much space you have to make for the tools and materials required for the installation.

9. What steps will you take to protect our property?
When the installers come to your home, ask them what measures they will take to protect your walls, flooring, furnishings, and other parts of your house. Similarly, try to understand how they will reduce damages if they need to drill holes or extract parts of your walls or ceiling.