Peace of mind for your home technology
Technology Support you can count on
At HT Install, we believe that world-class service and support are essential in today’s connected homes and offices. That’s why we’ve developed a range of service plans tailored to meet your specific needs, ensuring you always have access to exceptional care.
Premium Support from day one
Every brand new project (takeover or no existing equipment) includes a complimentary Service Membership, providing you with premium support from day one. After this introductory period, your chosen membership plan will automatically take effect, guaranteeing seamless service and support whenever you need it. If you choose to not sign up for any plan, HT-Install will not be able to provide you service remotely- all issues will be solved on-site at full billing rates.
Remote support is available to all concierge clients 24/7, 365 days a year via our Service Department who will provide first-line support and attempt to resolve any issues remotely. If the issue cannot be resolved remotely, we will follow up to coordinate a service call during working hours.
Should you require an in-home visit to resolve an issue, these are provided between 7:30am-4:30pm Monday to Friday. Each plan includes varying dicounts on on-site service visits.
Featured Member Benefits
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Rapid Response 24/7 Our memberships offer guaranteed response times from our remote support team 24/7/365. If the issue can’t be resolved remotely, our advanced support team will be in touch within 1 hour to pick up where the remote team left off.
- Prioritized Scheduling & After-Hours Appointments When an on-site service call is needed, who wants to wait? Our members enjoy the convenience of night and weekend on-site support for urgent issues. Additionally, members jump to the front of the line with prioritized scheduling. It's the peace of mind that professional help is available when you need it.
- Proactive System Monitoring Wouldn’t it be nice if someone could remotely monitor the health of your system? Our service team is trained to identify problems, begin troubleshooting, and put intelligent solutions into motion before the problem becomes an inconvenience.
- Exclusive Service Discounts Everyone likes a deal, right? Members receive preferred labor rates and other exclusive service discounts.
Service Plans
Most Popular
Essentials+
billed monthly, plus tax
Access to remote support via phone/email 24/7
Guaranteed 60 min response time
Access to remote appointments with Advanced Support
Priority
billed monthly, plus tax
Access to remote support via phone/email 24/7
Guaranteed 30 min response time
Access to remote appointments with Advanced Support
User App to Reboot Devices
On-site Support Available within 72 hours for urgent issues
Prioritized appointment scheduling
5% discount on service labor
Annual onsite checkup (1-2 hours)
Proactive
billed monthly, plus tax
Access to remote support via phone/email 24/7
Guaranteed 30 min response time Access to remote appointments with Advanced Support
User App to Reboot Devices
On-site Support Available within 48 hours for urgent issues
Prioritized appointment scheduling
10% discount on service labor
Annual onsite checkup (1-2 hours)
Proactive System Monitoring
Signature
billed monthly, plus tax
Access to remote support via phone/email 24/7
Guaranteed 10 min response time
Access to remote appointments with Advanced Support
User App to Reboot Devices
On-site Support Available within 24 hours for urgent issues
Prioritized appointment scheduling
15% discount on service labor
Annual onsite checkup (1-2 hours)
Proactive system monitoring
Includes 6 hours of on-site service each year ($1680 value!)
Skip the line, every time
Control4 Assist & Assist Premium
Control4 specific support is also offered via Control4 Assist or Assist Premium which are manufacturer direct programs offering support from certified programmers and technicians, with a remote resolution rate of 75%+ and can be available 24/7/365. Less than 25% of Control4 Partners are even eligible to become Assist Authorized and less than 10% are currently authorized- HT Install is one of the select few authorized Assist dealers. The Assist team is a group of highly-trained individuals with technical prowess and strong communication with the HT Install team to ensure seamless operations.
Control4 Assist
billed annually, plus tax paid via the Control4 App
Access to expert manufacturer support 7 days a week, 8am-8pm via phone, email, and video chat.
Proactive system monitoring to help keep your system and connected devices running reliably.
Control4 Assist Premium
billed annually, plus tax paid via the Control4 App
Personalized system education.
Custom Programming & scene modification.
New device connection
Post-install personalization
Bi-annual Check-Ins to assess your system’s functionality, reliability, and your satisfaction
Experience Our Benefits
REMOTE REPAIR
APP CONTROL
24/7 SUPPORT COVERAGE
