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Peace of mind for your home technology

Technology Support you can count on

At HT Install, we believe that world-class service and support are essential in today’s connected homes. That’s why we’ve developed a range of service plans tailored to meet your specific needs, ensuring you always have access to exceptional care.

Experience Our Benefits

REMOTE REPAIR
REMOTE REPAIR
Your system will be accessed remotely and oftentimes repaired without a service call.
App Control Icon
APP CONTROL
You'll get a mobile app enabling you to fix many of the common issues that technology systems experience.
24/7 SUPPORT COVERAGE
24/7 SUPPORT COVERAGE
We're available to communicate with you in whichever manner best fits your lifestyle.
DISCOUNTED SERVICE CALL RATES
DISCOUNTED SERVICE CALL RATES
In the unlikely event that a service call must be scheduled, you'll receive a preferred rate.

What can we monitor?

Whether most of your network connected devices are up and running.

Health of many connected AV devices and light switches (availability may vary depending on manufacturer).

Internet up/down state and average upload/download speeds.

What can we Monitor
What can't we monitor

What can't we monitor?

Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).

Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).

Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.

Remote service does not include Control4 programming changes. Your C4 system can still be monitored and rebooted remotely. We do offer Control4 Assist which is a Control4 specifc remote service plan which covers programming. Please inquire within for more information. 

Premium Support from day one

Every new project includes a complimentary Seamless Start Membership for the first 90 days, providing you with premium support from day one. After this introductory period, your chosen membership plan will automatically take effect, guaranteeing seamless service and support whenever you need it. If you choose to not sign up for any plan, HT-Install will not be able to provide you service remotely- all issues will be solved on-site at full billing rates. 

Remote support is available to all concierge clients 24/7, 365 days a year via our support partners, Parasol, who will provide first-line support and attempt to resolve any issues remotely. If the issue cannot be resolved remotely, a service ticket with detailed information will immediately be sent to HT Install, who will carry out further troubleshooting during working hours.

Should you require an in-home visit to resolve an issue, these are provided between 7:30am-4:30pm Monday to Friday. Each plan includes varying dicounts on on-site service visits.

Contact Support: 561-305-8141

What's included in the setup fee?

In order to support your system, we will arrange an in-home setup visit. This will include:

  • Documentation of your current installation, to ensure we understand what is installed and the support needed. 
  • Our labeling system provides all the essential details that allow our remote service partners to fully understand the scope of your system, even without ever being physically present at your home or business. This ensures accurate, efficient service and seamless communication, no matter the distance.
  • Installation of remote service enabling equipment (equipment necessary is determined on a case by case basis and is subject to additional cost).
  • Firmware updates for all existing and new equipment.
  • Control4 takeovers and additional service will be subject to additional charges. This visit is exclusively for documentation purposes. 

**The standard setup fee is $600-$1200 depending on system complexity, discounted to $0 for those subscribing to our VIP plan. Additional charges may be applicable for systems that have limited or no documentation, requiring additional work to bring them up to standard. If system issues requiring service are dicovered during the Setup Visit, a recommendation will be made and can be scheduled at 561-305-8141.

Unlimited Remote Service Plans

Most Popular

A Seamless Start

$89

billed monthly, plus tax
$979 annually plus tax (1 month free)

Best for homes and businesses who want monitoring of only HT-Install installed equipment. 
24/7/365 unlimited remote service via phone, chat, email, & text
User app to reboot devices i
5% off on-site service rates (unlikely to be needed) i
Regular scheduling priority i
$600 set up fee (necessary equipment at additional cost)
Proactive monitoring i

Sign Up

The Infinity

$199

billed monthly, plus tax
$2189 annually (1 month free)

Best for homes & businesses who want full scope monitoring and are interested in service and equipment discounts.
24/7/365 unlimited remote service via phone, chat, email, & text
User app to reboot devices i
10% off on-site service rates (unlikely to be needed) i
Priority scheduling i
$600-$1200 setup fee including 1 free Wattbox (necessary equipment at additional cost)
Proactive monitoring i
3rd party device monitoring/service i
Annual onsite checkup (1-2 hours) i
10% off C4 Upgrades i

Sign Up

The VIP

$999*

billed monthly, plus tax
$10,989 annually (1 month free)

Best for very complex systems who want full scope monitoring, service discounts, next day service, and equipment discounts. 
24/7/365 unlimited remote service via phone, chat, email, & text
User app to reboot devices i
15% off on-site service rates (unlikely to be needed) i
Same or next day service i
Free setup (necessary equipment at additional cost)
Proactive monitoring i
3rd party devices i
10% off C4 Upgrades i
Monthly onsite checkup (1-2 hours) i
7% off all new equipment excluding TVs i
ISP Assistance i
4 Firmware updates annually i

*Inquire within, price depends on complexity of system

Sign Up

All plans are based on a 12 month contract.

9 month contracts are available for seasonal clients ONLY but are not recommended. It is best to keep the service active year around to prevent any unforseen issues when returning to FL home.